1. Privacy Policy

This Privacy Policy outlines the personal information handling practices of More Group Pty Ltd (ACN 081 408 273) (we, our, or us).

Your rights to privacy are protected by the Australian Privacy Principles (APPs) in force under the Privacy Act 1988 (Cth). These privacy laws place requirements on us to treat certain personal information collected as confidential, to store your personal information securely and to allow you access to check and correct your personal information.

2. Privacy commitment

Protecting your privacy is very important to us. We recognise the trust you place in us through your dealings with us. We do everything we can to maintain that trust and in so doing we are committed to maintaining the privacy, confidentiality, and security of all personal information we handle.

3. Scope of our Privacy policy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customer and/or user of our online services (including visitors to our website, social media pages and other digital services).

4. Consent

By using Our Services, you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy.

5. When do we collect personal information about you?

In the course of providing goods and services for our customers (Our Services) we may collect personal information including sensitive personal information. This may happen in the course of:

a) The sale of specified dental laboratory goods and services including surgical plans;
b) The provision of dentistry, surgical and implant education and training courses;
c) Setting up a new customer account;
d) Signing up to a loyalty program, membership account or newsletter subscription;
e) Accepting customer orders;
f) Processing online purchases and payments;
g) Registering an online account;
h) Maintaining client books;
i) Maintaining customer service lines (including social media channels such as Facebook and Instagram);
j) Processing payments; and
k) Maintaining information on our websites.

6. What personal information do we collect?

We may collect the following types of personal information from you:

a) your name and contact details, such as your physical address, email address and phone number;
b) your purchase history, product usage, account information;
c) your payment preferences and methods;
d) your company or other entity name (if applicable);
e) the name of the domain from which you access the internet;
f) the date and time you access our sites;
g) the internet address of the website from which you linked directly to our sites;
h) information about your shopping preferences/selections; and
i) cookie and other website tracking related data (see below).

We may also collect and store personal information that is sensitive patient health information you provide including:

a) patient name and contact details;
b) CBCT or other radiographical images;
c) intraoral scans and STL files; and
d) clinical notes, implant specifications and treatment plans.

7. Cookies and Website Tracking

We make use of cookies, analytical tools and tracking technology on our websites which may collect and store your personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies and tools to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our online services will not function if your browser does not accept cookies. By using our online services, you consent to the use of cookies.

We use Google Analytics Advertising Features to promote our products and services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers. This enables us to display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

8. What use do we make of personal information?

We use personal information to customise and provide our goods and services, and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. We also collect personal information so that we may provide value-added services and marketing and remarketing.

We collect patient sensitive health information as necessary for the primary purpose of providing dental implant planning and support services or the supply of implant-related components and equipment.

9. Do we share personal information with third parties?

We will only share personal information with a third party if it is permitted under the Privacy Act 1988 and APPs.

We may disclose personal information we hold to our directors, officers, employees, authorised contractors, and a related company for business purposes including the provision or goods and services, for the purpose of operating a loyalty program, and for marketing efforts.

Your personal information may be stored in overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on our behalf). We will take reasonable steps to ensure recipients of this information do not breach Australian Privacy laws in relation to the personal information we share.

Where personal information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

We will also disclose information to a law enforcement agency or other entity if we are lawfully required to do so.

We will not sell or trade your personal information to third parties for marketing purposes.

10. Promotional communications

From time to time we may use your personal information to provide you with information about our services or promotional partners. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the "unsubscribe link"/"update your preferences" at the bottom of any of our communications, or by clicking into your account to manage the level of communication which you want to receive from us. Once you have told us you no longer wish to receive information about Our Services, we will no longer contact you. We will keep your basic details on our 'do not contact' database so that we do not contact you again.

11. Anonymity

You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.

12. Access and correction

You have the right under our Privacy laws to request access to, and correction of, personal information about you held by us, at no cost to you. We may require you to verify your identity at the time you request access to, or correction of, your personal information so that we can ensure your personal information is disclosed only to you.

13. Security

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read 'https' rather than just 'http.' It is important for you to protect against unauthorised access to your password and your computer.

Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.

14. Questions and Privacy complaints

If you have a question or believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us at info@moredent.com.au

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.

If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 14 days confirming receipt of your complaint.

Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why we are unable to address your complaint.

If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.

We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us

15. Changes to this Policy

We may update or amend this Privacy Policy from time to time without notice. Revised versions of the Privacy Policy will be posted here. You should check this page regularly to take notice of any changes we may have made to this policy.

Version 1.1 - Last updated: 29 January 2026