1. Introduction

1.1. These terms and conditions comprise the terms of a legal agreement between More Group Pty Ltd (ACN 081 408 273) trading as MoreDent or any of its other registered businesses (More Group Pty Ltd, our, us or we) and the person or entity listed on the invoice (Customer, Client, you or your) for the provision of specified equipment and dental laboratory goods and services including surgical plans (Products).

1.2. All Products supplied by us are made subject to the terms of this Agreement and by submitting a laboratory work request, approving a design, providing a purchase order or otherwise agreeing to make a purchase, or paying any amount towards the Products, you accept this Agreement.

1.3. These terms and conditions will apply to all sales of Products by More Group Pty Ltd to the Customer. To the extent of any inconsistency between the terms expressly agreed in an invoice, a written proposal, quotation, schedule, order form, scope of work, or other document signed or accepted by both parties (Specific Terms) and these standard terms and conditions (Standard Terms), the Specific Terms prevail. The Standard Terms apply except where modified, replaced, or overridden by the Specific Terms (collectively, the Agreement).

2. Ordering, Quotes and Changes

2.1. Any quotes for Products are based on the information provided at the time and may change if Case Records or design specifications change.

2.2. Complete case records and/or specifications for the Products must be supplied with the Order. We may place a case on hold until required information is received.

2.3. Digital designs/try ins supplied for approval constitute the manufacturing specification. Once approved, any change requested is treated as a variation and may incur remake/variation charges.

2.4. Orders cancelled by you after manufacturing has commenced may be charged on a time and materials basis.

2.5. Any turnaround times are estimates only. Time is not of the essence for the provision or supply of Products unless we expressly agree in writing to a firm delivery date for a specific case.

3. Pricing, Taxes & Payment

3.1. Products are supplied at our current price list at the time of supply unless agreed otherwise. Prices are exclusive of GST unless stated otherwise. For the avoidance of doubt the price of Product items ordered as a package may change prior to delivery and each Product item in the package will be charged at the price of that item at the time of its delivery.

3.2. More Group Pty Ltd payment terms are 30 days from invoice date unless otherwise stated or agreed. Any unpaid portion of amounts due beyond this, shall bear interest at a rate of 1.5% per month plus any finance charges.

3.3. We may set off amounts we owe you against amounts you owe us. You must not set off any amounts without our written consent.

3.4. Any credit arrangement we have with you is subject to credit terms contained in the Account Terms and Conditions agreed between the account holder and the More Group Pty Ltd and made pursuant to an "Application to open an account" form available on the More Group Pty Ltd website (www.moredent.com.au)). The Account Terms and Conditions, as amended from time to time, form part of this Agreement by reference.

4. Delivery, Risk & Title

4.1. Products are shipped to your nominated address using our standard carriers unless otherwise agreed. More Group Pty Ltd is not responsible for any shipping delays outside of its control.

4.2. Risk in Products passes on dispatch or delivery to your carrier (as applicable).

4.3. Title passes only when amounts owing for the Products are paid in full.

4.4. You grant a security interest in the Products and their proceeds to secure payment of all amounts owing. We may register a Purchase Money Security Interest pursuant to the Personal Property Securities Act 2009. You agree to do all things reasonably required to enable registration.

5. Our Role, and Your Responsibilities & Case Records

5.1. Our role is limited to providing Products to your approved specifications.

5.2. You confirm that you have any necessary qualifications and/or licences required to use the Products.

5.3. In respect of the supply or use of the Products, you are solely responsible for diagnosis, treatment planning, patient consent, implant placement, restoration, and long-term maintenance.

5.4. You must ensure case records are complete, current and accurate. Any inaccuracy may require remake/rework at your cost. We may refuse or pause manufacture if complete case records are not provided.

5.5. You must verify the conformity of any delivered Product with your order and specifications before using it, and take full responsibility should you fail to do so or use a non-conforming Product.

5.6. We may retain digital design files and case records for at least 7 years from completion (or longer if required by law), but we do not provide an archive service and have no obligation to retain beyond statutory requirements.

6. Tolerances, Materials & Traceability

6.1. For our Products, reasonable tolerances apply to shade, surface texture and fit consistent with industry standards and material suppliers' specifications.

6.2. We use materials suitable for the intended dental application. Material brands may change due to availability or supplier updates; equivalent or better specification alternatives may be used.

6.3. We maintain batch/lot records to the extent required by law and good manufacturing practice.

7. Orders

7.1. Any quotation given by More Group Pty Ltd to you from time to time, shall not be construed or operate as an offer or obligation to sell but shall be an invitation to contract only, and More Group Pty Ltd reserves the right to accept or reject in its absolute discretion any order which may be received by it from you. Until such time as More Group Pty Ltd accepts in writing your order, it shall not be obliged to supply the Products so ordered.

7.2. Should at any time the Customer default in respect of its payment obligations under these terms and conditions, More Group Pty Ltd may cancel or suspend any uncompleted order that has been accepted by More Group Pty Ltd, without being liable to the Customer in any way whatsoever.

7.3. More Group Pty Ltd reserves its rights to alter quotes, fees, price lists, the design of Products and to cease supply of Products without notice.

8. Refund and exchange

8.1. More Group Pty Ltd will not provide a refund nor remove from an invoice the cost of a returned invoiced Product where the Customer has merely changed their mind as to the Product provided and invoiced.

8.2. If the Product is a MiS component or a grafting product, More Group Pty Ltd may accept by written notice the return of that Product for the purposes of exchange for other like Products provided by More Group Pty Ltd if:
a) the Customer makes the request for exchange within 14 days of the date of invoice,
b) the Product is in original its packaging, has not been tampered or opened and is in resalable condition, and has an expiry date listed on the packaging that is more than 12 months from the date of exchange.

8.3. More Group reserves the right to charge a shipping and handling fee for the supply of exchange Products to the Customer under this clause 8.

8.4. More Group Pty Ltd may at its absolute discretion issue the Customer a credit note for Products that have been returned. Any such credit note may only be used to purchase Product which will be supplied at the price of that Product at the time of shipping. If a credit note is issued, it will expire 12 months from the date of issue, and for the avoidance of doubt is personal to the Customer and may not be assigned or transferred.

9. Remakes & Variations

9.1. You agree to us imposing a charge where we remake a Product for a reason that includes, without limitation, for one of the following:
a) you have made design changes after you have given your approval for the surgical design;
b) you have made occlusal or aesthetic preference changes;
c) you have provided, or caused to be provided new impressions/scans due to inaccurate original records;
d) you have made implant component changes; or
e) there is trauma or damage to the Products after it's delivery to you.

9.2. We will not charge for the remake of a Product where we agree a manufacturing error has occurred and you return the original work under clause 11.

9.3. We will replace a Product where we have made a packing error and sent the incorrect Product to you, provided that you notify us or the error within 7 days of delivery.

10. Instructions for Use (IFU) & Clinical Maintenance

10.1. In relation to a Product, you must follow any IFU for handling, insertion, torque settings, hygiene and maintenance.

10.2. Night guards may be clinically indicated in respect of a Product. Failure to prescribe protective appliances where indicated may void warranty for chipping/wear attributable to parafunction or overload to a Product.

10.3. You must perform at least annual review/maintenance for any Product that is a permanent restoration.

11. Warranty Against Manufacturing Defects – Our Standard Warranty

11.1. This voluntary warranty (Our Standard Warranty) is in addition to your rights and remedies under the Australian Consumer Law (ACL).

11.2. Subject to clauses 12 to 15, we warrant the Products below against manufacturing defects—that is, a failure to conform to More Group Pty Ltd's material specifications or laboratory manufacturing processes. The warranty is provided to you, is not provided to your patients, and notwithstanding any other clause in this Agreement is not transferable.

11.3. The Products subject to this warranty are limited to the following Products manufactured by More Group Pty Ltd only, and the warranty periods (from invoice date) are:
a) Zirconia Implant Crown on Titanium base / custom abutment: 5 years
b) Zirconia Full Arch Bridge on CAD/CAM caps: 5 years
c) Zirconia Full Arch Bridge on Titanium Bar: 2 years on the zirconia; lifetime on the titanium bar
d) PMMA Full Arch Bridge on Titanium Bar: 1 year on the PMMA; lifetime on the titanium bar
e) PMMA Temporary Restoration, including Bridge on temporary cylinders / CAD/CAM caps: 3 months

11.4. For the purposes of clause 11.3.4 "lifetime on the titanium bar" means for as long as the original titanium bar remains in intra oral service for the original patient.

11.5. If a Product has a covered defect within the period under this clause 11, we will, at our option, repair, remake, replace, or refund the price paid for that Product.

12. Warranty Exclusions

12.1. Our Standard Warranty does not cover, and a claim will be declined where the issue arises from any one or more of the following (each not a manufacturing defect):
a) Clinical inputs/design issues, including errors in prescription, design, implant selection/position/angulation, occlusion scheme, vertical dimension, verification jig, or try in approvals; inaccurate/incomplete radiographs, impressions, scans, bite records or models;
b) Third party compatibility issues, including incompatibility or failure of implants, components, screws, cylinders or CAD/CAM caps not manufactured by us; off spec torque; thread damage; screw loosening or fracture not caused by our manufacturing defect;
c) Normal clinical effects/wear, including occlusal adjustment at fit, acceptable shade variance, surface staining, minor chipping from normal function, expected wear of PMMA, soft tissue changes;
d) Damage/misuse/after delivery events, including trauma, accidents, parafunction/bruxism, occlusal overload, lack of night guard where indicated, chemical/thermal abuse, inadequate hygiene or maintenance;
e) Alterations by others, including modification, repair, reline or re polish by third parties without our prior written consent;
f) Failure to follow IFU, including handling, decontamination, storage or insertion protocols;
g) Consequential site factors, including bone/soft tissue remodelling, implant loss/failure, peri implant disease, systemic conditions/medications affecting outcomes; or
h) Change of plan/patient preference, including remakes due to aesthetic preference, design changes, or treatment plan revisions not caused by our manufacturing defect.

13. Claim Conditions

13.1. To claim under Our Standard Warranty, you must provide us with:
a) the original work to us for inspection and (if applicable) re work (photographs alone are insufficient);
b) proof of purchase (invoice number/date);
c) the original prosthesis and any related components supplied by us (cleaned and decontaminated per Australian infection control guidelines); and
d) case records reasonably needed for assessment of the warranty claim under Our Standard Warranty (clinical notes, implant system/connection, radiographs, photos, scans, bite records, try in approvals, torque values).

13.2. You must contact us for a return authorisation before shipping and send the Product to our nominated returns address.

13.3. If your claim under Our Standard Warranty is accepted, we will cover reasonable return freight to and from More Group Pty Ltd and perform the clause 11.5 remedy at no charge. If not accepted, you are responsible for freight/insurance and any pre disclosed evaluation fees. Nothing limits rights you may have under the ACL to recover reasonable costs.

14. Infection Control, Returns & Safety

14.1. Returned items must be cleaned, packaged and labelled without full patient names (use initials/ID) and accompanied by a decontamination certificate. We may refuse delivery of non decontaminated items for safety reasons (without prejudice to ACL rights).

15. Relationship with Third Party Parts & Implants

15.1. Our Standard Warranty covers only items manufactured by More Group Pty Ltd. Any warranty for implants, screws, cylinders, abutments or other third party components are covered (if at all) by the relevant manufacturer.

16. Australian Consumer Law

16.1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Consumers are entitled to a replacement or refund for a major failure of goods and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

16.2. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy under any legislation that cannot lawfully be excluded.

17. Claims and liability in general

17.1. This clause 17 is subject to clauses 11.1, 11.2 and 16.

17.2. The More Group Pty Ltd shall not be obliged to recognise nor shall it be responsible in law or in equity for any credit claims for short delivery, claims for damaged goods, claims for goods not in accordance with an order, unless the Client has given written notice to More Group Pty Ltd within three days of the date on which the goods in question were delivered to or collected by the Client. If a claim is made within this time limit, acknowledgment and payment or other rectification of the claim shall be at the complete discretion of More Group Pty Ltd.

17.3. Should the Client consider that it has any claim it is entitled to make having regard to the terms and conditions in this Agreement, it shall:
a) immediately upon becoming aware of the circumstances giving rise to such a claim, notify More Group Pty Ltd of the nature of the claim; and
b) allow More Group Pty Ltd, its servants or agents full and free access to the goods in relation to which the claim is made (or the place where the goods have been applied or used) for the purpose of conducting such tests and examinations as More Group Pty Ltd may in its absolute discretion consider necessary to determine whether the claim is justified or not.

17.4. No return of goods will be accepted or credit issued for returned goods unless first agreed to in writing by More Group Pty Ltd upon such terms as More Group Pty Ltd thinks fit. More Group Pty Ltd reserves the right to charge a handling charge based on a percentage of the contract price on goods accepted for return more than seven days after delivery to the Client. Goods shall be returned at the cost of the Client and must be returned at the point of distribution or other point specified by More Group Pty Ltd.

17.5. To the full extent permitted by law, in respect of the Product:
a) all express and implied terms, other than the ones set out in these terms and conditions are excluded;
b) More Group Pty Ltd is not liable for any injury to or death of any person, or loss (including loss of profits or consequential loss), or damage to property, arising from any act or omission of the Client, More Group Pty Ltd or any other person (including any loss or damage arising from More Group Pty Ltd's negligence);
c) the Client indemnifies More Group Pty Ltd against any claims made against More Group Pty Ltd by any third party in respect of any loss, damage, death or injury and all losses and expenses which More Group Pty Ltd may suffer or incur due to the Clients failure to observe fully their obligations including under these terms and conditions; and
d) More Group Pty Ltd makes no representation, warranty or undertaking about the compliance of the Products with any statutory requirements relating to the marketing of Products. The Client acknowledges that the Client alone is responsible for compliance of the Products with those statutory requirements.

17.6. More Group Pty Ltd will not be responsible for non-delivery or delay in delivery of any Products due to any cause beyond our reasonable control, notwithstanding that the cause may be operative at the time of entering the contract of sale. Where such non-delivery or delay occurs, More Group Pty Ltd may deliver the Products not delivered or delayed at any subsequent time and the Client must accept and pay for them.

18. Intellectual Property (IP) & Case Media

18.1. We own IP in our designs, workflows and libraries developed by or for us. Where you use our IP you do so under a non-exclusive licence granted for the limited purpose only of treating the individual or patient to whom the design relates.

18.2. You own IP in Practitioner Inputs you supply. You grant us a licence to use Practitioner Inputs for designing and manufacturing the Products and for internal quality assurance/audit.

18.3. In this Agreement, Practitioner Inputs are materials you provide us, including without limitation case records, scans and impressions, for the purposes of providing you with Product.

18.4. You grant us a non-exclusive licence to use de identified case images and designs for clinical education and marketing.

19. Consignment Stock

19.1. We may, in our discretion, supply Products to you on a consignment basis (Consignment Stock), which remain our property until used, sold, or otherwise consumed by you.

19.2. Title to Consignment Stock remains with More Group Pty Ltd at all times until the earlier of:
a) the Consignment Stock being used in a patient procedure;
b) the Product being opened, altered or othewise rendered non-resalable; or
c) we issuing an invoice and receipt of your payment in respect of that Product.

19.3. Risk in Consignment Stock passes to you upon delivery. You are responsible for any loss, damage or deterioration to the Consignment Stock while in your possession or control.

19.4. You must advise us immediately when you use an item of Consignment Stock. You must regularly check expiry dates for any Consignment Stock and immediately notify us if there is less than 6 months until the expiry date of any item of Consignment Stock.

19.5. Upon termination of our relationship, or upon request, you must promptly return all unused Consignment Stock at your cost.

19.6. We may invoice you for any Consignment Stock that:
a) cannot be returned;
b) has expired;
c) has been lost, damaged or unaccounted for; or
d) has been used or opened.

19.7. This clause is in addition to, and does not limit, our rights under clause 4 (Delivery, Risk & Title), including any security interest under the Personal Property Securities Act 2009 (Cth).

20. Indemnity

20.1. You indemnify us against losses arising from claims by third parties (including patients) to the extent caused by:
a) your clinical acts/omissions;
b) inaccurate Practitioner Inputs; or
c) use of Products contrary to the IFU—except to the extent caused by our breach of these terms and conditions, negligence or a manufacturing defect.

21. Privacy & Confidentiality

21.1. We handle personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy explains how we collect, use and disclose personal information, including cross border disclosures where relevant, and forms part of these terms and conditions by reference.

22. Force Majeure

22.1. We are not liable for delay or a failure or an event or circumstance caused by events beyond our reasonable control (including but not limited to acts of God, supplier failures, epidemics, transport disruptions, riots, civil commotion, computer hacking, war, acts of terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, breakdown of plant or machinery, fire, flood, storm or earthquake, any disaster or adverse weather, governmental actions, default or non-performance of hosting or data centre providers or other suppliers or sub-contractors). If a force majeure event prevents us performing an obligation under these terms and conditions, that obligation is suspended for the duration of the force majeure.

22.2. If that force majeure continues for more than 30 days, either party may cancel affected Orders without liability (amounts for work done remain payable).

23. Governing Law & Jurisdiction

23.1. This Agreement is governed by the laws of the State of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and the Commonwealth courts sitting in Victoria.

24. Dispute Resolution

24.1. Before commencing proceedings (other than to seek urgent injunctive relief), the parties will attempt in good faith to resolve any dispute through senior level discussions and, if agreed, mediation.

24.2. Notwithstanding the existence of a dispute, each party must continue to perform its obligations under this Agreement.

25. Notices, Variation, Assignment

25.1. Notices given to us must be in writing and delivered to the contact details on the invoice issued by More Group Pty Ltd or otherwise notified.

25.2. We may update these terms and conditions by notice; updated terms and conditions apply to Orders placed, or if no Order is placed to the provision of Product, after the effective date.

25.3. You must not, without our prior written consent (which will not be unreasonably withheld), assign or transfer all or any of your rights or obligations under this Agreement to any other party. We may assign or novate our rights/obligations to a related entity.

26. Severance and waiver

26.1. If any provision or part of a provision of this Agreement is invalid or unenforceable, it is severed and the remainder continues in force, including with whatever modifications are necessary to give effect to the commercial intention of the parties.

26.2. A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed, and to the circumstances for which it is given. A failure to exercise a right is not a waiver.

27. Entire Agreement

27.1. This Agreement is the entire agreement about its subject matter and supersedes any prior discussions or proposals.

Version 1.2 - Last updated: 12 June 2026