1. Introduction

1.1. These MCENTRE Terms and Conditions comprise the terms of a legal agreement between More Group Pty Ltd (ACN 081 408 273) trading as MoreDent (MoreDent, our, us or we) and the person or entity listed on the invoice (Client, you or your) for the provision of specified dental laboratory goods and services (Products) (collectively, the Agreement).

1.2. All Products supplied by us are made subject to the terms of this Agreement and by submitting a laboratory work request, approving a design, providing a purchase order, or paying any amount towards the Products, you accept this Agreement.

2. Ordering, Quotes and Changes

2.1. Any quotes are based on the information provided at the time and may change if Case Records or design specifications change.

2.2. Complete case records and specifications for the Products must be supplied with the Order. We may place a case on hold until required information is received.

2.3. Digital designs/try‑ins supplied for approval constitute the manufacturing specification. Once approved, any change requested is treated as a variation and may incur remake/variation charges.

2.4. Orders cancelled after manufacturing has commenced may be charged on a time‑and‑materials basis.

2.5. Any turnaround times are estimates only. Time is not of the essence unless we expressly agree in writing to a firm delivery date for a specific case.

3. Pricing, Taxes & Payment

3.1. Products are supplied at our then‑current price list unless a Quote applies. Prices are exclusive of GST unless stated otherwise.

3.2. MoreDent payment terms are 30 days from invoice date unless otherwise stated. Any unpaid portion of amounts due beyond this, shall bear interest at a rate of 1.5% per month plus any finance charges.

3.3. We may set off amounts we owe you against amounts you owe us. You must not set off any amounts without our written consent.

3.4. Any credit arrangement is subject to separate credit terms, which form part of this Agreement by reference.

4. Delivery, Risk & Title

4.1. Products are shipped to your nominated address using our standard carriers unless otherwise agreed.

4.2. Risk in Products passes on dispatch or delivery to your carrier (as applicable).

4.3. Title passes only when amounts owing for the Products are paid in full. You grant a security interest in the Products and their proceeds to secure payment of all amounts owing. We may register a PMSI on the PPSR. You agree to do all things reasonably required to enable registration.

5. Practitioner Responsibilities & Case Records

5.1. You are solely responsible for diagnosis, treatment planning, patient consent, implant placement, restoration, and long‑term maintenance. Our role is limited to providing Products to your approved specifications.

5.2. You must ensure case records are complete, current and accurate. Any inaccuracy may require remake/rework at your cost.

5.3. We may refuse or pause manufacture if complete case records are not provided.

5.4. We may retain digital design files and case records for at least 7 years from completion (or longer if required by law), but we do not provide an archive service and have no obligation to retain beyond statutory requirements.

6. Tolerances, Materials & Traceability

6.1. Reasonable tolerances apply to shade, surface texture and fit consistent with industry standards and material suppliers' specifications.

6.2. We use materials suitable for the intended dental application. Material brands may change due to availability or supplier updates; equivalent or better‑spec alternatives may be used.

6.3. We maintain batch/lot records to the extent required by law and good manufacturing practice.

7. Remakes & Variations

7.1. Chargeable Remakes include (without limitation):
a) design changes after approval;
b) occlusal or aesthetic preference changes;
c) new impressions/scans due to inaccurate original records;
d) implant component changes;
e) trauma or damage after delivery.

7.2. No‑charge Remakes apply where we agree a manufacturing error has occurred and you return the original work under Section 12.

7.3. Obvious issues (e.g., transit damage, packing errors) must be notified within 7 days of delivery.

8. Instructions for Use (IFU) & Clinical Maintenance

8.1. You must follow any IFU for handling, insertion, torque settings, hygiene and maintenance.

8.2. Night‑guards may be clinically indicated. Failure to prescribe protective appliances where indicated may void warranty for chipping/wear attributable to parafunction or overload.

8.3. You must perform at least annual review/maintenance for any permanent restorations.

9. Australian Consumer Law – Mandatory Notice

9.1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Warranty Against Manufacturing Defects

10.1. This voluntary warranty is in addition to your rights and remedies under the Australian Consumer Law (ACL).

10.2. Subject to Sections 11–13, we warrant the Products below against manufacturing defects—that is, a failure to conform to MoreDent's material specifications or laboratory manufacturing processes. The warranty is provided to the purchasing dental practitioner / client named on the original invoice, is not provided to patients, and is not transferable.

10.3. Warranty periods (from invoice date):
a) Zirconia Implant Crown on Ti base / custom abutment: 5 years
b) Zirconia Full‑Arch Bridge on CAD/CAM caps: 5 years
c) Zirconia Full‑Arch Bridge on Titanium Bar: 2 years on the zirconia; lifetime on the titanium bar
d) PMMA Full‑Arch Bridge on Titanium Bar: 1 year on the PMMA; lifetime on the titanium bar
e) PMMA Temporary Bridge on temporary cylinders / CAD/CAM caps: 3 months
f) "Lifetime on the titanium bar" means for as long as the original titanium bar remains in intra‑oral service for the original patient, subject to Sections 11–13.

10.4. If a Product has a covered defect within the period, we will, at our option, repair, re‑make/replace, or refund the price paid for the defective component(s). Remedies are limited to MoreDent‑manufactured items only.

11. Warranty Exclusions

11.1. The warranty does not cover, and a claim will be declined where the issue arises from any of the following (each not a manufacturing defect):
a) Clinical inputs/design issues, including errors in prescription, design, implant selection/position/angulation, occlusion scheme, vertical dimension, verification jig, or try‑in approvals; inaccurate/incomplete radiographs, impressions, scans, bite records or models.
b) Third‑party compatibility issues, including incompatibility or failure of implants, components, screws, cylinders or CAD/CAM caps not manufactured by us; off‑spec torque; thread damage; screw loosening or fracture not caused by our manufacturing defect.
c) Normal clinical effects/wear, including occlusal adjustment at fit, acceptable shade variance, surface staining, minor chipping from normal function, expected wear of PMMA, soft‑tissue changes.
d) Damage/misuse/after‑delivery events, including trauma, accidents, parafunction/bruxism, occlusal overload, lack of night‑guard where indicated, chemical/thermal abuse, inadequate hygiene or maintenance.
e) Alterations by others, including modification, repair, reline or re‑polish by third parties without our prior written consent.
f) Failure to follow IFU, including handling, decontamination, storage or insertion protocols.
g) Consequential site factors, including bone/soft‑tissue remodelling, implant loss/failure, peri‑implant disease, systemic conditions/medications affecting outcomes.
h) Change of plan/patient preference, including remakes due to aesthetic preference, design changes, or treatment plan revisions not caused by our manufacturing defect.

12. Claim Conditions

12.1. To claim, you must return the original work to us for inspection and (if applicable) re‑work. Photographs alone are insufficient.

12.2. What to submit:
a) Proof of purchase (invoice number/date);
b) the original prosthesis and any related components supplied by us (cleaned and decontaminated per Australian infection control guidelines); and
c) Case Records reasonably needed for assessment (clinical notes, implant system/connection, radiographs, photos, scans, bite records, try‑in approvals, torque values).

12.3. Contact us for a return authorisation before shipping and send to our nominated returns address.

12.4. If your claim is accepted, we will cover reasonable return freight to and from MoreDent and perform the Section 10 remedy at no charge. If not accepted, you are responsible for freight/insurance and any pre‑disclosed evaluation fees. Nothing limits rights you may have under the ACL to recover reasonable costs.

13. Relationship with Third‑Party Parts & Implants

13.1. Our warranty covers only items manufactured by MoreDent. Implants, screws, cylinders, abutments or other third‑party components are covered (if at all) by the relevant manufacturer.

14. Liability & ACL Carve‑outs

14.1. For supplies not to a "consumer" under the ACL, and to the extent permitted by law: (a) we exclude all warranties other than those expressly set out in this Agreement; and (b) our liability is limited, at our option, to repair, replacement, or refund of the price paid for affected items.

14.2. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL that cannot lawfully be excluded.

15. Infection Control, Returns & Safety

15.1. Returned items must be cleaned, packaged and labelled without full patient names (use initials/ID) and accompanied by a decontamination certificate. We may refuse delivery of non‑decontaminated items for safety reasons (without prejudice to ACL rights).

15.2. Report transit damage within 7 days of delivery and retain packaging for carrier assessment.

16. Intellectual Property & Case Media

16.1. We own IP in our designs, workflows and libraries developed by or for us. You own IP in Practitioner Inputs you supply.

16.2. You grant us a licence to use Practitioner Inputs for designing and manufacturing the Products and for internal quality assurance/audit.

16.3. You grant us a non‑exclusive licence to use de‑identified case images and designs for clinical education and marketing.

17. Privacy & Confidentiality

17.1. We handle personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy explains how we collect, use and disclose personal information, including cross‑border disclosures where relevant.

18. Force Majeure

18.1. We are not liable for delay or failure caused by events beyond our reasonable control (including supplier failures, epidemics, transport disruptions, acts of God). If a force majeure event continues for more than 30 days, either party may cancel affected Orders without liability (amounts for work done remain payable).

19. Indemnity

19.1. You indemnify us against losses arising from claims by third parties (including patients) to the extent caused by:
a) your clinical acts/omissions;
b) inaccurate Practitioner Inputs; or
c) use of Products contrary to the IFU—except to the extent caused by our breach of this Agreement, negligence or manufacturing defect.

20. Dispute Resolution

20.1. Before commencing proceedings (other than to seek urgent injunctive relief), the parties will attempt in good faith to resolve any dispute through senior‑level discussions and, if agreed, mediation.

21. Governing Law & Jurisdiction

21.1. This Agreement is governed by the laws of the State of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and the Commonwealth courts sitting in Victoria.

22. Notices, Variation, Assignment

22.1. Notices must be in writing and delivered to the contact details on the invoice or otherwise notified.

22.2. We may update these terms by notice; updated terms apply to Orders placed after the effective date.

22.3. You must not assign an Order without our consent. We may assign or novate our rights/obligations to a related body corporate.

23. General

23.1. If any provision is invalid or unenforceable, it is severed and the remainder continues in force.

23.2. A failure to exercise a right is not a waiver.

23.3. This Agreement is the entire agreement about its subject matter and supersedes any prior discussions or proposals.